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Xian Huachang Electric Furnace Complete Equipment Co., Ltd.
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Xian Huachang Electric Furnace Complete Equipment Co., Ltd.

address:9 Floors, Block C, Wangzuo International City, No. 1 Tangyan Road, Xian High-tech Zone

Consultation Hotline086-88864421

After-sale Service
1. Quality Purpose
1) Innovating new products to meet customers’ needs.
2) Enforcing products standard strictly, and establishing new related standard.
3) The comprehensive quality management use to make Products a pass rate of 100 percent
4) Striving to make customer satisfaction of more than 99%, then to achieve quality commitment

2. Product Quality Commitment
1) Strictly abiding by and performing the provisions of the quality standard in the terms of the contract
2) In normal working condition, the service life of the product is for a whole year according to related quality standard
3) The sign, certification all accompanying with the products
4) With the professional sales and service personnel, we can provide professional technical consulting and after-sale service at any working time.
5) In the process of installing and debugging Product or accessories, once appear problem to deal with problems in the first then to distinguish responsibility.

3. Delivery Commitment                                                             
1) Based on the contract, only ensuring to provide the integrity of product and delivering the product timely, then can make sure customer install and use in time.
2) In accordance with terms of contract, fixing the delivery point and terms to guarantee goods' safety.
3) No matter how much the goods quantity is, we promise to delivery good with quality and quantity guaranteed.

4. After service commitment
1) Supply free technical support service;
2) Improving pre-sale, sale-in, after-sale service and setting up professional after-service team, to solve Clients’ problems when using our products.
3) Will reply within 24 hours once get quality feedback from clients;
4) Within product guarantee time (operation condition accord with product standards or the contract conditions), is under warranty, and can provide spare parts with the preferential price any time.

086-88864421